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Customer Service


Here. For You.

Online Banking Questions

Call (859) 869-2999 during business hours.

Heritage Bank Routing Number:


Report Lost or Stolen Cards

Debit Cards: 1 (844) 853-0195 

Credit Cards:  (855) 401-4743

Ask About Opening An Account Online

Call (513) 486-3451 during business hours.


Get Started On Your Own

Questions about applying for a Mastercard® Credit Card?

Talk to a local banker or apply online

Mastercard®Credit Card Customer Service

(855) 401-4743.

Mastercard® Platinum Benefits:

To take advantage of these features or file a claim, call 1-800-Mastercard.

Need Online Access To Your Mastercard Account?

Click Here

Mastercard is a registered trademark of Mastercard International Incorporated.


Deposit Operations

Call (859) 869-2999.

Loan Operations

Call (859) 869-2960.

Order Checks

Call any branch.


Report Fraud

During business hours, call (859) 869-2999 or your local branch to report fraud or any interaction you consider suspect. Do not hesitate to reach out. It’s better to ask about emails, telephone calls, texts or other communications you believe might be fraudulent than regret it later.

After business hours, call (859) 334-4039 then select option 2.

Read more about fraud and scams

Email Us


Sensitive personal and/or account information such as account numbers, passwords, PINs or social security numbers should not be sent via e-mail.

If your inquiry requires immediate attention, contact the bank via telephone or in person during business hours.

E-mail messages will not serve as a sufficient method for any requirement imposed on you to provide written notice, nor may e-mail messages be used to place a stop payment on a check, request account transfers, or report lost or stolen cards, passwords or PINs.

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