Customer Support
We’re always ready to help. Get your questions answered here.
Questions about debit cards, credit cards, online banking or operations? Reach out for help.
Online Banking Questions
(859) 869-2999
Call during business hours.
Debit Card Loss or Theft
(844) 853-0195
Call 7 days a week, 24 hours a day.
Mastercard® Credit Card: Cardholder Portal
Online Account Opening Question
(513) 413-3451
Call during business hours, or contact your local branch.
Mastercard® Cardholder Loss or Theft
(855) 401-4743
Call 7 days a week, 24 hours a day
Mastercard® Credit Card Customer Service
(855) 401-4743
Call 7 days a week, 24 hours a day
Questions About Your Deposits
Report Fraud
To call during business hours.
(859) 869-2999 or contact your branch.
Mastercard® Credit Card Platinum Benifits & ID Theft Claims
1-800-Mastercard
Call 7 days a week, 24 hours a day.
Questions About Your Loans
(859) 869-2960
Call during business hours.
Order Checks
Mastercard® Credit Card Application Questions
Email
Personal Wires
Routing Number
042102160
Card Courtesy Pay
Mastercard is a registered trademark of Mastercard International Incorporated.