During business hours, call (859) 869-2999 or your local branch to report fraud or any interaction you consider suspect. Do not hesitate to reach out. It’s better to ask about emails, telephone calls, texts or other communications you believe might be fraudulent than regret it later.
After business hours, call (859) 334-4039 then select option 2.
Sensitive personal and/or account information such as account numbers, passwords, PINs or social security numbers should not be sent via e-mail.
If your inquiry requires immediate attention, contact the bank via telephone or in person during business hours.
E-mail messages will not serve as a sufficient method for any requirement imposed on you to provide written notice, nor may e-mail messages be used to place a stop payment on a check, request account transfers, or report lost or stolen cards, passwords or PINs.